Legal Information – LazerLuv
Please read the following policies carefully before placing an order.
Refund & Replacement Policy
At LazerLuv, every product is custom-designed and manufactured based on customer-specific requirements such as material, size, design, text, and finish.
❌ Refund Policy
- No refunds once an order is confirmed.
- All products are customized and made-to-order.
- Orders cannot be cancelled or modified after confirmation.
🔁 Replacement Policy (Damaged Delivery Only)
- Open box video is mandatory.
- Video must show sealed package and unboxing clearly.
- Damage must be visible in a single continuous video.
- Claim must be raised within 24 hours of delivery.
🚫 Replacement Not Applicable For
- Normal wear and tear
- Installation or handling damage
- Minor color or material variations
- Incorrect details provided by the customer
🚚 Replacement Approval
All replacements are subject to verification. LazerLuv reserves the right to approve or reject claims.
Note: By placing an order, you agree to this Refund & Replacement Policy.
Terms & Conditions
1. Business Overview
LazerLuv is a manufacturer of customized name boards, laser-cut products, and personalized items, established in 2019 and based in Coimbatore, Tamil Nadu.
2. Product Customization
- All products are made as per customer specifications.
- Customers must verify spelling, size, and details.
- LazerLuv is not responsible for customer-provided errors.
3. Orders & Payments
- Orders are confirmed only after full payment.
- No cancellation or refund after confirmation.
- Prices may change without prior notice.
4. Refunds & Replacements
Refunds are not applicable. Replacement applies only for transit damage.
5. Delivery & Shipping
Delivery timelines are estimates and may vary due to external factors.
6. Intellectual Property
All designs, images, and content belong to LazerLuv.
7. Limitation of Liability
LazerLuv shall not be liable for indirect or consequential damages.
8. Governing Law
These terms are governed by Indian law under Coimbatore jurisdiction.
Privacy Policy
Information We Collect
- Name
- Phone number
- Email address
- Delivery address
- Order & customization details
How We Use Your Information
- Order processing
- Customer communication
- Support and service improvements
We do not sell or share personal data for marketing purposes.
Data Security
We use appropriate security measures to protect customer information.
Third-Party Services
Payment gateways and logistics partners operate under their own policies.
Consent
By using our website, you consent to this Privacy Policy.
Shipping & Delivery Policy
Shipping Coverage
We ship across Tamil Nadu and Pan-India for confirmed orders.
Manufacturing & Dispatch
As all products are custom-made, manufacturing timelines vary.
Delivery Timeline
Delivery timelines are estimates and may vary due to courier delays.
Packaging
Products are securely packed. Open box video is recommended.
Damaged Delivery
Replacement is applicable only if damage is reported within 24 hours with open box video.
